INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Jesma Publishers, we strive to provide accurate and high-quality product images. However, please note that slight variations may occur due to differences in monitors or screen settings.

Where can I view my sales receipt?

You can view and download your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" section, where you'll find a list of your past purchases. Click on the relevant order to access and download your sales receipt.

How can I return an item?

We understand that sometimes returns are necessary. To initiate a return, please visit our "Returns and Exchanges" page for detailed instructions. Make sure to follow the outlined steps to ensure a smooth return process. If you encounter any issues, feel free to reach out to our customer support team for assistance

Will you restock items indicated as “out of stock?”

We make every effort to restock popular items that are marked as "out of stock." However, availability may depend on factors such as demand and production schedules. You can sign up for product notifications on the product page to receive an email when the item is back in stock.

Where can I ship my order?

We offer shipping to various locations. During the checkout process, you can enter your shipping address, and our system will provide available shipping options based on your location. Please ensure that your shipping information is accurate to avoid any delivery issues. For international orders, additional shipping fees and customs duties may apply.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS